The worst five minutes
of a manager's shift
just got easier.
When an incident happens and HR isn't in the room, ShiftCoach gives your managers step-by-step guidance grounded in your own handbook, and documents it as they go.
Managers are usually alone when it happens.
In industries where turnover is high and HR support is thin, the person on shift makes the call. Whatever they decide becomes the company's record of what happened.
A shouted word, a shove, a walkout. The floor is full and the clock doesn't stop.
The handbook is a PDF somewhere. The owner is asleep. The group chat won't answer for an hour.
And two months later, that decision, and whatever was or wasn't written down, is the whole story.
You're supported. Here's the clearest path forward.
ShiftCoach reads the situation your manager describes, checks it against the handbook you uploaded, and walks them through it one step at a time, calmly, in the order that protects everyone involved.
Every location handles it the same way.
Nine managers, nine judgment calls, nine kinds of paperwork. That's where exposure comes from. ShiftCoach routes every incident through the same policy-aligned process, so the record looks the same whether it happened on a Tuesday morning or a Saturday close.
Fast enough to use while it's happening.
A manager standing in the walk-in with their phone out has about a minute before they have to go back out. ShiftCoach is built for that minute: expert-level guidance in under 60 seconds, with no forms to fill in first.
And it never gets less patient at 11 PM than it was at noon.
When HR isn't in the room, ShiftCoach is.
We're onboarding the first group of operators now. Upload your handbook, and your managers have coaching on their next shift.